Frequently Asked Questions

Yep! If you're not happy with our work, just let us know within 24 hours and we'll come back to fix it—no charge. We want your yard spotless, not "good enough".

For your first service, we ask that you keep your dogs inside—just so everyone stays safe and comfortable while we get to know each other.

Once your pup knows us (usually after 1-2 visits), most dogs are totally fine being outside while we work. We're quick (10-15 minutes) and we bring treats (with your permission).

If your dog is nervous, territorial, or protective, it's best to keep them inside every time—no stress for them, no worries for you.

Don't want to be home? No problem. Just let us know your dog's temperament and how to access your yard (gate code, side gate, etc.). We'll work around your schedule.

Safety first—for us and your pup. If your dog doesn't do well with strangers, just keep them inside while we work. We're fast (10-15 minutes) and we'll text you when we're done so you can let them back out.

Super simple:

1. We show up on your scheduled day

2. We'll text you 1 hour before we arrive

3. We scoop the poop, rinse the area, and spray a grass-safe deodorizer

4. We haul everything away (nothing left in your bin)

5. You get a text when we're done

That's it. You don't even need to be home.

It depends on your yard size and how many dogs you have. Here's the rough breakdown:

• Small yards (1-2 dogs): $20-30/week

• Medium yards (2-3 dogs): $30-40/week

• Large yards (3+ dogs): $45+/week

One-time cleanups are also available (great for parties or spring cleaning).

Want an exact price? Fill out our quote form and we'll call you within 24 hours.

Nope! Most of our customers aren't home when we service their yards. Just let us know how to access your yard (gate code, side gate, etc.) and we'll handle the rest. We'll text you when we arrive and when we're done.

At Payload Pickup, your dog’s safety comes first. We sanitize all equipment and footwear with pet-safe, kennel-grade disinfectant after every visit. Before leaving, we double-check that gates are securely closed and send you a photo for peace of mind. Our team always works with care—quietly and calmly—adapting to your dog’s unique personality and comfort level.

We like to keep things simple — you can pay online through Square using any major card, Apple Pay, or Google Pay. For regular services, we also offer direct debit payments, so everything runs automatically each week without you needing to lift a finger.

Prefer to pay in person? Cash is totally fine to. Just let us know beforehand, and we’ll note it on your account.

We proudly serve Shepparton, Mooroopna, Ardmona, Grahamvale, Lemnos, and Tatura. Not sure if we service your area? Just ask in the quote form!

No worries—life happens. Just give us 24-48 hours notice and we'll move your service to another day. No fees, no fuss.

At Payload Pickup, safety and service quality are our top priorities. In the event of severe weather—such as heavy rain or storms—we’ll reschedule your appointment to ensure a safe and effective service. For light rain or mild conditions, we’ll proceed as planned. You’ll always be notified of any changes, and we’ll arrange a new time that suits you best.

Yes! We haul all the waste away with us and dispose of it properly in council dog waste bins. You'll never have bags sitting by your bin or stinking up your rubbish.

Some companies might leave bagged waste for you to deal with—we don't do that. Everything goes with us when we leave. Free of charge!

It depends on the company. Some only focus on the backyard, while others charge extra for front yards, side areas, or garden beds.

At Payload Pickup, we clean anywhere your dog does their business—front yard, backyard, side gates, garden beds, dog runs, you name it. One price covers your entire property (within reason).

If there's a specific area you want us to avoid or focus on, just let us know in your quote form or mention it during our first visit.

Payload Pickup is an unregistered NDIS Provider, but we have been cleared and approved to help those that are self managed or planned managed participants.

We sure do - we love giving treats to well-behaved dogs and belly rubs are also completely FREE.
(only for dogs, sorry humans)